First, we want to thank you for choosing Transit Owl to be your towing solution provider. The team here spent years in R&D to come up with the right solution to those pesky headaches and risks that come with towing a trailer. That is why we want to make sure you’re happy with our products. If you’re not happy, we aren’t happy. That is why we are offering a 12-month warranty on the Transit Owl Scorpion connector.

In order to be eligible for the 12-month warranty, you must register your product. Please follow the directions in your kit to register.

If within the first 12-months of using your connector, it is not meeting your needs or if a part happens to break under normal usage conditions, we’re happy to help by providing replacement parts or even a replacement kit if that is what is needed. Your feedback is incredibly valuable to us as we are a young yet ambitious company with a mission to bring towing to the 21st century.

Contact our customer support team via our Contact page, and someone will be glad to get you and your trailer back on the road.

Check out our FAQs page for further details on our 12-month warranty policy.